Privacy Policy for Multicabz
Multi Cabz is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a user of our website multicabz.com and cab booking services.
1. Information We Collect
We collect the following types of information when you use our services:
- Personal identification: Full name, mobile number, and email address
- Booking details: Pickup address, destination, travel date, vehicle type, and ride preferences
- Payment information: Payment method (we do not store card details — payments are processed via secure third-party gateways)
- Device and usage data: Browser type, IP address, pages visited, and time spent on our website
- Location data: Pick-up and drop-off location coordinates when you use our booking service
- Communications: Messages or queries you send us via phone, WhatsApp, email, or the contact form
2. How We Use Your Information
We use your information solely for the following purposes:
- To confirm and manage your cab bookings
- To contact you regarding your booking, schedule changes, or driver details
- To send booking confirmations, invoices, and receipts
- To improve our services based on feedback and usage patterns
- To comply with legal obligations and resolve disputes
- To send promotional offers only if you have explicitly opted in
3. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With assigned drivers: Driver name and contact number are shared with you and vice versa solely to facilitate your ride
- With payment processors: To process transactions securely
- With government/law enforcement: If required by law or to protect the safety of our users
4. Data Retention
Please note that we may still retain certain information where required by law or for legitimate legal purposes.
- We retain your personal data for up to 3 years from the date of your last booking.
- We may keep it longer if required by applicable law.
- We use this data to maintain records, respond to queries, resolve disputes, meet legal obligations, and improve our services.
- Once it is no longer needed, we will securely delete, destroy, or anonymize it.
- You may request deletion of your data at any time by contacting info@multicabz.com.
5. Cookies
We use cookies and similar tracking technologies on our website to improve user experience, analyse website traffic, and ensure the website functions effectively.
- Cookies are used to improve your browsing experience.
- They help us analyse traffic and understand how visitors interact with our website.
- Cookies may also store preferences and support website functionality.
- You may disable cookies at any time through your browser settings.
- Some parts of the website may not function optimally if cookies are disabled.
- Bookings via phone or WhatsApp will continue to work even if cookies are turned off.
6. Data Security
We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure. These safeguards include SSL encryption, secure server infrastructure, and controlled access to sensitive information.
- We use appropriate security measures to protect your personal data.
- These measures include SSL encryption, secure servers, and restricted access controls.
- We work to prevent unauthorised access, misuse, loss, or disclosure of your information.
- We follow industry-standard practices to maintain the security of data collected through our website.
- However, no internet-based system is completely secure.
- Therefore, we cannot guarantee the absolute security of your personal information.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal obligations).
- Opt out of promotional communications at any time.
8. Contact for Privacy Queries
For any questions or requests related to this Privacy Policy, please contact:
- Email: info@multicabz.com
- Phone: +91 8106482710
- Address : New Bowenpally, Hyderabad, Telangana – 500011